SHIPPING POLICY

We’re proud to offer worldwide shipping on all our products! Tracking and secure checkout are available for all orders. All bikes purchased comes with 3 free accessories( Front Basket , Rad mirror ,  Cargo strips)

Processing Time:

We do our best to process & ship all orders as soon as possible. Most orders are processed within 24-48 hours.

Tracking your order:
All orders include tracking information that is normally sent via email within 48 hours after the order has been shipped.
You can also track your order using your tracking number here.

Customs & Duties:
(In most cases, packages shipped to US & Canada don’t require any additional fees.)

All shipping charges (or free shipping promos) listed do  includes customs, duty, and taxes. We  hold responsibility for that and we are responsible for all customs, clearing and other fee’s required to ship internationally.
Lost / Stolen package:

Our Customers satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.
If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
If you have entered a wrong shipping information, you are not eligible for a reshipment or a refund.
My order hasn’t arrived:
If you haven’t received your order within 5 business days, your order is eligible for refunds or free reshipment. Please email us at: info@betterebikes.com
*Local holidays in origin countries that may cause a delay in shipping are not considered as business days.

If you are on this page, we assume something with your order went wrong. When in doubt, contact one of our friendly customer support representatives at

info@betterebikes.com or our Contact Us Page.

Delivery arrival times are estimates only and may change based on order volume or other circumstances, like weather-related delays. If we encounter any unexpected delays in shipping, we’ll contact you via email.

Next Day Air orders must be placed by 12:00 CST in order to guarantee same-day shipment and next-day delivery.

 

International Shipping

All international orders are shipped via UPS Express Saver and DHL Express. Both options are insured and trackable.

We currently accept international orders from the following countries:

 

COUNTRY COURIER TIME COST
Algeria DHL 3-5Business days Free
Australia DHL Within 48 Hours Free
Austria DHL 3-5 Business days Free
Belgium DHL 3-5 Business days Free
Canada FedEx Within 48 Hours Free
Denmark DHL 3-5 Business days Free
Estonia DHL 3-5 Business days Free
France DHL 3-5 Business days Free
Germany DHL 3-5 Business days Free
Greece DHL 3-5 Business days Free
Hungary DHL 3-5 Business days Free
Ireland DHL 3-5 Business days Free
Italy DHL 3-5 Business days Free
Japan DHL 3-5 Business days Free
Kenya DHL 3-5 Business days Free
Liechtenstein DHL 3-5 Business days Free
Luxembourg DHL 3-5 Business days Free
Monaco DHL 3-5 Business days Free
Morocco DHL 3-5 Business days Free
Netherlands DHL 3-5 Business days Free
Norway DHL 3-5 Business days Free
Philippines DHL 7 Business days Free
Poland DHL 3-5 Business days Free
Portugal DHL 3-5 Business days Free
Qatar DHL 3-5 Business days Free
Saudi Arabia DHL 3-5 Business days Free
Singapore DHL 3-5 Business days Free
Slovakia DHL 3-5 Business days Free
South Africa DHL 7-10 Business days Free
Spain DHL Within 48 Hours Free
Sweden DHL 3-5 Business days Free
Switzerland DHL 3-5 Business days Free
Tanzania DHL 3-5 Business days Free
The Czech Republic DHL 3-5 Business days Free
Tunisia DHL 3-5 Business days Free
Turkey DHL 3-5 Business days Free
Ukraine DHL 3-5 Business days Free
United States Of America UPS/FedEx Within 48 Hours Free
United Kingdom DHL 3-5 Business days Free
The rest of the world DHL 5 Business days Free

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